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Andersen Window Latch Recall
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September 13, 2001
Release # 01-231
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Window Latch Recall Hotline: (888) 888-7020
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Ken Giles, (301) 504-7052
Andersen Media Contact: Maureen McDonough, (651) 264-5287
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CPSC, Andersen Corporation Announce Recall of Window Latches
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety
Commission (CPSC), Andersen Corporation, of Bayport, Minn., is
voluntarily recalling for in-home repair tilt latches on about 400,000
windows. The latches on the lower sash of the window can unexpectedly
open, posing a potential injury hazard to consumers who can be struck by
the window or by shattered glass.
Andersen has received 11 reports of the latches unexpectedly opening.
There have been no reports of injuries.
This recall involves only the tilt latches on the lower sash of the
Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the
Andersen "A/W" logo etched into the lower right corner of the glass (A),
has a latch on both sides of the top of the lower sash (B), and has a
product label on the inside of the upper left corner of the window frame
(C).
The majority of windows were installed by home builders in the
construction of new homes. Independent dealers and home centers
nationwide also sold these windows to contractors between May 2000
through August 2001.
Consumers should immediately ensure that the latches are in the closed
position. Consumers should call the Andersen WindowCare® Solution
Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday
to Friday or 8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home
repair with an Andersen service technician. Consumers also can log-on
to the Andersen website at www.andersenwindows.com.
Parents should ensure that children do not operate the window until the
latches have been replaced.
This recall does not apply to Andersen® Builder's Select or any
other Andersen® products.
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